ACI Asphalt & Concrete, LLC. - Maple Grove, Minnesota

Greg A.

Poor quality, do not stand behind their product, and they flat out lie. I would strongly advise that you avoid this company.

I had a long asphalt driveway put in by ACI, it was a long driveway and was a DOT blend that was supposed to support heavier vehicles. Just as the installation crew was finishing up I immediately called out that it looked like there was a low spot near our pole building, but they said it was good and had plenty of slope. Turns out it wasn't good, there was a huge puddle days later after our first rain.

After being ran around in circles for years (YES YEARS). The only "repair" they did was when they came out without any notice and torched the spot to try and fix it. I came home to what looked like a car fire burn in the asphalt, now a scorched driveway with a puddle. Fortunately, I had held back paying a portion of the final invoice ($4,413). Eventually was told they would get it fixed with concrete for "close to the remaining balance owed" ($4,413), well they never did. I have attached a screenshot of that actual email. The last two times I spoke with the President, Justin Pomerleau last fall, he told me they would have it done before winter. I also have a screenshot of an email from him reassuring me of this. They never did and also stopped responding.

Now I have to go the legal route because I am getting it fixed on my own dime, costing me more than $9,000 after deducting the remaining balance I owe. The puddle is a large ice puddle in the winter and I have had people fall, luckily no major injuries yet. It also damaged my large door on closing because of the ice buildup. Very frustrating and it has wasted so much of my time.

They gave so many excuses before finally admitting they were responsible for correcting it. Too many excuses to list, but here are a few: ~It was out of warranty, but I had proof I was repeatedly contacting with the issue since the week of install, they agreed. ~There wasn't enough slope, but every company that has come out (including their own rep from ACI) said there was well more than the 1.5 degree min. ~They tried to separate themselves from the company they merged with, but yet the ACS logo was on their emails next to ACI. Obviously, they are one in the same. I can go on and on.

Look at the photos and correspondence I have attached. (I omitted some information because I didn't feel it was right to give their email and cell phone details.) You can see their own words that they lied to me. You can also see the puddle, the scorched asphalt. I tried to take the high road, gave them literally years to get this done, but they are NOT people of their word and I wanted everyone to know, or at least be warned, so they would not end up being another victim.

Kathy L.

Sam Olsen is awesome I had some serious water problems
His crew came in and put in a new driveway and a new apron and a new patio
His crew was very friendly and would answer questions
Sam was always here supervising the project and also would answer any questions you had

He also responded to emails
Very professional and friendly
Always a smile on his face

I would recommend this company to anyone that is looking for an outstanding job
Kathy L

Heather W.

ACI is wonderful to work with! They provided assistance with scope to meet our budget and executed the project without a single tenant complaint. The project turned out great and we plan to work with them on the next phases we have planned. Thank you ACI Team!

Larry H.

ACI did a great job for us this season with 3 commercial projects including work at a busy strip mall with minimal disruption. Pricing was competitive. Communication was excellent, the process was explained and followed. ACI was able to fit us in and accomplish the projects with just a couple of weeks lead time during a very busy period.
I would highly recommend, and look forward to working with ACI in the future.

Brittany K.

I have recently used ACI for a few projects for a couple different Associations that I manage. Mike and his team have not only been great with Communication, but they did a wonderful job with the work itself. I have heard many compliments from the owners of these Communities on how happy they are with the work that was completed! Great work ACI, keep it up!

Daniel C.

We have worked with ACI Asphalt for several years. They have been an excellent company to work with. Ben has always taken time to answer any questions or concerns. They stand behind the work they do and follow up to make sure the work has been completed to my satisfaction. We have a large parking lot - Park Grove Pet Hospital - they have been able to do their work on the weekend not disrupting our hours of service. Thanks for the excellent work you do! Dr. Dan

Kelsey B.

ACI was an incredible vendor to work with. Our townhome HOA had 15 driveways replaced and 12 seal coated. The care they took for our property throughout the process was so nice to see. They got us scheduled for a time that worked great for us, and were able to complete the whole project in a week. The clean up was also well done, which we've had trouble with from others in the past. Finally, Ryan, who worked with us throughout the project was super easy to work with, answered all of our questions openly and honestly and made the process really easy for our volunteer board with full time jobs. Can't recommend them enough.

Peter W.

I've worked with ACI on multiple commercial projects and the work always turns out great! Communication is always good, let you know about any potential issues in real-time and they are flexible when it comes to completing projects on tight timelines. I would highly recommend ACI and will continue to use them in the future.