City Plumbing & Electric Supply Co. - Gainesville, Georgia

pc C.

Patti West in the Gainesville Ga location is such an asset City Plumbing, I can not begin to say how much! She is personable, kind, listens to your needs and goes above and beyond what any rep has ever done for me. I had a challenging situation and she took care of it with ease. She was AWESOME!!!

Frank W.

Had the pleasure of visiting the Service / Parts desk at the Gainesville store yesterday ... was offered outstanding service from the very knowledgeable staff ... especially Bryan Lewis. THIS IS WHAT EXECPTIONAL LOOKS LIKE ... you simply will not receive such a high level of concern and wise advice from any other company in Gainesville.

Andy A.

Michelle at City Plumbing worked tirelessly to ensure that we got the look that we wanted for our new bathrooms, from plumbing fixtures to cabinet hardware. She was always there, listening to us and helping us pick out the right fit at the best price. We couldn’t be happier with her and our bathrooms are beautiful!

Mitchell

We bought our entire kitchen appliances for our kitchen remodel. Crystal helped in decisions with timing of the shipments and storage. She took care of a recall and return with ease. She got into the details of our downdraft so that no mistakes were made for our installation. City Plumbing was careful with the delivery and there were no nicks or scratches. Overall, Crystal was calm, detailed, accommodating and helpful each step of the way with excellent follow up on rebates paperwork etc. Crystal & co, were a joy to work with! And we love our beautiful kitchen!

Ryan S.

I bought a green mountain grill from the Gainesville location, the staff was courteous and very welcoming, also answered any questions I had while making me feel a valued customer.

The unit I bought was already assembled, when I got home I realized that my unit was missing the antenna, when I called and told them, the staff told to come down and get it.

I went to the store the next day and one staff member took even more time to explain to me how to use the GMG, as I was leaving every single staff member told me to have a great day and that they appreciate my business. It’s the small things that go a long way!

Amanda B.

I recently purchased a washer and dryer from City Plumbing. The price was comparable to Lowe’s and Home Depot but I chose City Plumbing to support a local business. Unfortunately, that was a terrible choice. The washer arrived damaged. I immediately contacted City Plumbing and was told I would get a replacement. They did NOT communicate that if I used the washer I would not be eligible for a replacement. That information was communicated a week later! No discount was offered for the damaged machine. I was offered a replacement panel, that also arrived damaged. I do not recommend using City Plumbing for your appliance purchases as they do not back their products and the lack of customer service is unacceptable.

Update: After speaking with Whirlpool, I was informed Home Depot and Lowe’s have different contracts with Whirlpool that allow for more generous return and repair policies. So, learn from my lesson and buy your appliances at a big box store... NOT LOCAL.

Linda P.

I was more than thrilled with the wonderful selection and service I received at City Plumbing & Electric Supply. Upon entering the showroom on a Friday afternoon, Catherine Martin greeted me and allowed me to ask many questions and see many samples and she also had expert advice. We are in the middle of a new build/renovation project and she really helped me to gain confidence in the selections I have and will choose. I have been to so many places and usually no one even speaks or greets. I have much more to choose and you can believe this is where I will go!!!

Vanessa S.

I have had yet another exceptional experience working with Catherine Martin. She has helped me choose products for my home since 2005. A recent purchase was not satisfactory, and Catherine worked immediately to make the situation right. She is professional, has enormous knowledge of tons of products and is endlessly kind. I cannot say enough about how positive my experiences of working with her are.