DN Printer Solutions LLC - Ephrata, Pennsylvania

David S.

We bought a refurbished HP laser printer from them. It arrived in good condition, and works just as well as the other ones that we already have. To buy one new would have been at least $100 more. I would buy from them again.

Daniel C.

Excellent supplier, friendly staff. They offer competitive prices and are always willing to help. Fast shipping and professional packaging, the parts we needed for the printer arrived in perfect conditions. Definitely recommend their business.

Gregory G.

I purchased a Mac computer from DN Printer solutions and it worked flawlessly until I did an update from Apple. Apparently there was an issue with the update that was no fault of DN Printers however I reached out to see if they could help and they went above and beyond to help me correct the update issue. They went out of their way to ensure that the issue was resolved. They immediately shipped out a flash drive with the operating system loaded on it and problem solved! You can certainly buy with confidence from these guys…they make sure you’re happy even after the sale. They’ve earned a customer for life!

Jason L.

Great customer service and support! DN Printer Solutions LLC not only supplied us with a few properly refurbished printers at a great price, but one had a faulty NIC preventing networking and they immediately took it as an opportunity to express ship the part to have me up and running. I should note here that I did not even realize the NIC was faulty for over a month because that one printer had not been in production yet, and DN Solutions just handled everything seamlessly. Thank you, I will recommend & shop here again!

Richard B.

Great company. I purchased a refurb control panel for a laser printer that had a bad digitizer. It came in a week; it worked perfectly after I installed it. It looks brand-new as well. I'll be back.

Rick J.

Great customer service!

I purchased a refurbished laptop through Amazon, and it was shipped directly from DN Printer Solutions. Unfortunately, it had a loose part inside (it rattled) and I didn't even bother to power it up.

I called. The CSR was courteous and professional. She was focused on "making it right" without making me jump through hoops. She arranged - at no cost to me - to deliver a replacement and return the defective laptop.

It's only been two days, so I cannot comment on the product itself. Its appearance was fine. It powered up and installed Windows. It connected wirelessly to my router. I added new software. It meets expectations so far.

Bottom line: NO complaints about the product, and PRAISE for their customer service..

Thomas B.

I have been ordering supplies from them for years! I own a couple of businesses and understand the importance of customer satisfaction. They stand behind their product and if there are any issues they promptly resolve. Great customer service!

Lighthouse O. H. L.

I recently purchased a used printer from this company, and I must say that I am incredibly impressed with the level of service and support I received throughout the entire process. From the moment I made the purchase, it was clear that this company values customer satisfaction above all else.

When the printer arrived, I noticed an unfamiliar noise during printing. However, despite this issue, the printer's exterior appeared brand new. I immediately reached out to Aleksandra in their customer support department, and without hesitation, she arranged for a replacement printer to be shipped to me. To my surprise, the replacement arrived at my doorstep within just two days! The speed and efficiency of their response were truly commendable.

As I started using the newly replaced printer, I discovered that it did not have automatic duplex printing capabilities, which was an essential feature for my needs. I reached out to Aleksandra once again, and she promptly explained that the printer I had selected did not possess this functionality. However, she presented me with an excellent solution: for a minimal price difference, she offered to send me another replacement printer with auto duplex capabilities. Furthermore, she even provided a return authorization label for FedEx to pick up the printer from my office, making the entire process incredibly convenient.

I cannot emphasize enough the dedication this company puts into ensuring customer satisfaction. Their level of effort and commitment stands out in an era where such attention to detail is rare. Aleksandra, in particular, has been an absolute pleasure to work with. Her professionalism, respect, and constant communication with her supervisors have made our business experience truly pleasant.

Based on the outstanding service I have received, I will undoubtedly continue to do business with this company. The seamless customer experience, coupled with the exceptional support provided by Aleksandra, has solidified my trust and confidence in their services.

If you're looking for a company that goes above and beyond to ensure customer satisfaction, I highly recommend giving them a try. You won't be disappointed!

Thank you once again to the entire team for making my purchase experience an exceptional one.